✅ What this template does

This automation helps you receive, organize, and prioritize support requests directly from Gmail into your database (e.g. Notion). AI automatically classifies the priority and creates a short summary, so your support team can quickly understand and act on incoming tickets.

🪜 Step-by-Step Instructions

Step 1 – Gmail Reader (Trigger)

• Connect your Gmail account.
• Set filters to decide which emails should be captured (by subject, attachments, sender, etc.).
• Tip: Use a dedicated mailbox/alias (e.g. [email protected]) for cleaner processing.

Step 2 – Capture Date & Time

• The automation logs the date and time when each ticket is received.
• This uses ISO format, which keeps things consistent for databases like Notion.

Step 3 – Prepare Email Data

• Extract:
  • Subject
  • Body
  • Sender name
• Combine the subject + body into one text block to be analyzed.

Step 4 – AI Processing (Soft Flow)

1. Summarization (Ask AI node):
   • Prompt: Summarize the content of the ticket so IT can quickly understand the request.
   • Output: A clear, one-line description.
2. Classification (Classify AI node):
   • Define your priority levels (e.g. Low, Medium, High).
   • AI classifies each ticket consistently.