The Knowledge Base (KB) in Oppz AI is a centralised repository where you can store, organise, and retrieve critical information. It powers intelligent search, context-aware automation, and AI-driven workflows.

The Knowledge Base can be found on the main dashboard as shown below:

🔎 What is the Knowledge Base?

The Knowledge Base contains documents, FAQs, training content, and enriched content (e.g., embeddings) that flows and AI templates can reference. It enables you to:

• Upload and organise documents
• Connect external data sources
• Use AI to find the right information at the right time

🧩 In-Depth Explanation

• KB items can include plain text, markdown, or indexed content for semantic retrieval (embeddings).
• Flows and AI nodes can query the KB to fetch answers, pull SOP steps, or provide contextual replies.
• Supports metadata such as tags, versioning, and ownership for better organisation.
• Built-in search makes retrieval fast and accurate.

✅ Best Practices

• Keep KB content concise and searchable.
• Tag and categorise items for quick discovery.
• Regularly review, update, or archive outdated content.